At [STORE NAME], we want you to love your purchase. If you’re unsatisfied, here’s how to return or exchange items:

1. UK & European Union Customers

If you are a consumer in the UK or European Union, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason, in accordance with:

• the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), and
  
  
• the Consumer Rights Directive (2011/83/EU) (EU).
  
  

To exercise this right, you must notify us within 14 days of delivery by contacting [EMAIL]. You then have a further 14 days to return the goods.

Returned items must be unused and in their original packaging.

Refunds will be issued to the original payment method within 14 days of receiving the returned goods or evidence of return, including standard delivery charges. Unless otherwise stated, return shipping costs are the responsibility of the customer.

This policy does not affect your statutory rights. In particular, UK customers are also protected under the Consumer Rights Act 2015 in relation to goods that are faulty, not as described, or not fit for purpose.

2. How to Initiate a Return or Exchange

To request a return or exchange, please follow one of the options below:

• Contact us at [EMAIL] within the applicable timeframe, or
  
  
• Submit a return request using our online returns form [link].
  
  

Please include your order number, the item(s) you wish to return or exchange, and the reason for your request.

We will provide return instructions once your request has been reviewed. Return addresses and instructions are provided only after contacting us or submitting the form. Items returned without prior authorisation may not be accepted.

For faulty or damaged items, return shipping will be covered. For non-faulty returns, the customer is responsible for return shipping costs unless otherwise stated.

3. Exclusions

The right to cancel does not apply to:

• goods made to order or clearly personalised,
  
  
• sealed goods that are not suitable for return for health or hygiene reasons once unsealed,
  
  
• perishable goods or goods liable to deteriorate rapidly,
  
  
• digital content once download or access has begun with your consent.
  
  

4. Faulty or Damaged Items

If your item arrives faulty or damaged:

• You must notify us within 48 hours of delivery by contacting [EMAIL].
  
  
• Please include your order number and clear photos of the item and packaging.
  
  

Where a fault is confirmed, we will offer a repair, replacement, or refund in accordance with applicable consumer law. Return shipping costs for confirmed faulty items will be covered.

5. United States Customers

For customers in the United States:

• Returns and refunds are handled on a case-by-case basis.
  
  
• Any return or refund is granted solely at our discretion, based on the information provided and internal review.
  
  
• There is no automatic right to cancel once an order has been delivered.
  
  

6. Exchanges

• Exchanges are subject to product availability.
  
  
• If a replacement item is unavailable, a refund may be offered at our discretion.
  
  

7. Orders Including Free Gifts

Where an order includes a free promotional item:

• If the main item is returned and the remaining order no longer meets the eligibility criteria, the free gift must also be returned in unused condition.
  
  
• If the free gift is not returned, its retail value may be deducted from the refund.
  
  

8. International Returns

• Customers are responsible for return shipping costs and any customs fees incurred on non-faulty returns.
  
  
• Returned items should be clearly marked as “returned goods” to help avoid additional duties.
  
  

9. Contact

For return or refund enquiries, contact us at:
Email: [EMAIL]

Last Updated: [DATE]