At [STORE NAME], we offer tracked shipping to customers worldwide. The terms below apply to all orders placed through our website.

1. Processing Time

• Orders are processed within 1–3 business days (excluding weekends and UK public holidays) after payment confirmation.
  
  

2. Shipping Method & Delivery Times

• We offer tracked shipping on all orders.
  
  
• Estimated delivery times are as follows:
  
  
• All Countries: approximately 4–7 business days after dispatch.
  
  

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including carrier delays or customs processing. Deliveries to remote or rural locations may take longer than estimated.

3. Order Tracking

• Once your order has been dispatched, you will receive a tracking number by email.
  
  
• Tracking information may take up to 48 hours to update after dispatch.
  
  
• Orders may be shipped in multiple parcels. Where this occurs, tracking information will be provided for each shipment.
  
  

4. Customs, Duties & International Shipping

• Where applicable, international shipments may be subject to customs processing, import taxes, or duties imposed by the destination country.
  
  
• These charges are not included in your order total and are the responsibility of the customer.
  
  
• Customs delays are outside our control and may affect delivery times.
  
  

5. Delivery Issues

Incorrect Address or Failed Delivery

• Customers are responsible for providing accurate and complete delivery information.
  
  
• We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
  
  

Delayed or Missing Orders

• If your order has not arrived within 14 days after the estimated delivery timeframe, please contact us at [EMAIL] so we can investigate with the carrier.
  
  

Delivered Orders

• An order marked as delivered by the carrier will be treated as delivered unless proven otherwise.
  
  

Damaged Items

• If your order arrives damaged, you must notify us within 48 hours of delivery.
  
  
• Please include clear photos of the damaged item and packaging so we can assess the issue.
  
  

6. Returns & Shipping

• For faulty or damaged items, return shipping will be covered in accordance with applicable consumer law.
  
  
• For non-faulty returns, the customer is responsible for return shipping costs.
  
  
• Please refer to our Returns & Refunds Policy for full details. Nothing in this Shipping Policy affects your statutory rights.
  
  

7. Contact
For shipping-related questions, contact us at:
Email: [EMAIL]

Last Updated: [DATE]